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Return Policy

 

Santa Suits USA
Return Policies

Santa Suits and Other Costumes

 

Costumes may be returned for size exchange or for a different costume of equal or greater value only.  Exchanges must be made within 4 days after receiving the shipment.  Unauthorized returns will be refused.

 

Follow this process:

  • Return authorization number must be included on the box.  For authorization number call (515)-274-3661 or 1-800-383-7469 from 9am to 5:00pm (Central Time) Monday through Friday.

  • The costume must be returned in its original packaging.

  • The return must be accompanied by a note explaining how you want the exchange to be handled.

  • The package must include a copy of your receipt.  If you send the original receipt it will not be returned to you.

  • The customer is responsible for all shipping charges.

Costume Accessories cannot be returned.  This includes  makeup, hats, wigs, beards & moustaches, gloves, wings, halos, wands, glasses, belts, boot covers, jingle bells, tummy pads, toy bags.

 

 

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Santa Suits USA  145 5th Street, West Des Moines, Iowa 50265-4717 (515)274-3661 Toll-Free 1-800-383-SHOW(7469)

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